What we do
IT Support
Full-stack support from people who know your setup. We answer the phone, monitor your systems, and fix problems before they become outages.
What is Imagi-Tech IT Support?
Imagi-Tech provides managed IT support to small and mid-sized businesses across Ohio, West Virginia, Kentucky, Pennsylvania, Indiana, and Michigan, from offices in Marietta, Ohio and Lexington, Kentucky. Full-stack support from people who know your setup. We answer the phone, monitor your systems, and fix problems before they become outages. Projects are scoped and quoted after a free audit rather than sold from a rate card.
Sound familiar?
When people call us about this
- The "computer guy" is whoever is least busy that morning
- Backups exist, but nobody has ever tested a restore
- Every vendor points at a different vendor
- Outages get discovered by customers before staff
What's included
What you actually get
- Help desk with a real person answering
- Network and server monitoring
- Backup and disaster recovery
- Security patching and updates
- Vendor management
Systems that stay boring, and a number that a person picks up.
How we work
IT Support, cut into four pieces
Free audit
We walk your network, servers, backups, and licenses, then hand you a plain-language read on what is solid and what is one bad morning away from trouble.
Stabilize
Patching, monitoring, and a backup you have actually watched restore. The loud problems go quiet first.
Standardize
Documented setups, managed vendors, one place tickets land. New hires get a working desk on day one.
Stay ahead
Monthly reviews, budget-friendly hardware planning, and a person who already knows your setup when you call.
Proof
Work like this, written up
The business challenge, what we did, and what happened — in full, on the page.
Athens Mold and Machine
No IT department, spotty network security, no disaster plan, and a consumer ISP router carrying a machine shop. An audit first, then a network rebuilt from the ground up and documented.
0 to 1 disaster recovery plans — there was none before
Security & MaintenanceUnited Bank
A bank with its own IT team, needing specialists on call for the web side. Seven years of scheduled maintenance, ad hoc escalation, and controlled updates.
7+ yrs continuous maintenance contract, still running
Get a clear read on your technology
Free audit: gaps, risks, and growth opportunities, in plain language. Yours to keep whatever you decide.
Get Free Audit →Who we serve
IT Support by industry
Same service, different vocabulary. Pick yours and the page speaks it.
Commerce & Retail
Counter, stockroom, and website telling three different stories about the same product.
Mobile Workforce
The work happens in trucks and on rooftops; the paperwork happens twice.
Insurance
Policies in one system, claims in another, renewals in someone's head.
Construction
Job costing in spreadsheets, change orders in email, and margin found out after the fact.
Logistics & Distribution
Dispatch, driver logs, and warehouse counts that only agree at month end.
Wood Industry
Yard inventory on a whiteboard, kiln schedules in a notebook, orders in a legacy database.
Government
Decades-old records systems, real audit requirements, and a budget that never stretches.
Non-profits
Donors, grants, and volunteers held together by one overworked admin.
Major markets
Questions we get asked
About IT Support
Where does Imagi-Tech work?
From two offices — Marietta, Ohio and Lexington, Kentucky — across Ohio, West Virginia, Kentucky, Pennsylvania, Indiana and Michigan. Most work is remote because it is faster; on-site time is scheduled when hands on hardware actually help.
Can IT Support work around the systems we already own?
That is the default. We modernize around what you have rather than replacing it on principle, and where something genuinely has to go, the audit shows you the cost of keeping it before the cost of replacing it.
What does IT Support cost?
Scope decides it, which is why the free audit comes before any number. You get a fixed written quote before anything is billed, and the audit is yours to keep whether or not you hire us. Digital Marketing is the exception: it is sold at a published monthly price.
Are we too small for managed IT support?
Almost certainly not. Most clients are businesses where the person in charge of technology is also in charge of three other things, and that is who the process was built around.
Do you work with small and mid-sized businesses?
Yes — small and mid-sized businesses are a core part of the client list, and the process is the same regardless of sector: audit, written scope you approve, prototype checkpoints where they apply, then launch and support.
Free audit
Let's get started
Tell us what is not working. Plain language is perfect — "our Access database is dying" tells us plenty.